To reset your forgotten Gmail password:
- Make sure you either
- have a secondary email address specified for your Gmail account or
- ou have not logged into your Gmail account for 5 days.
- Follow the Can't access your account? link from the Gmail log-in page.
- Make sure I forgot my password is selected.
- Type your full Gmail email address under Email address.
- Click Continue.
- If you have set up a secondary email address for recovery:
- Make sure the desired email address is selected following Get a password reset link at my recovery email: under Choose how to get back into your account..
- Click Continue.
- Open the Google Password Assistance message in the selected email account from Google Account Recovery.
- Follow the link under To initiate the password reset process for your ___ Google Account.
- If you have set up a security question for Gmail password recovery:
- Make sure Answer my security question is selected under Choose how to get back into your account..
- Type the answer to your recovery question following the question.
- If you have set up phone number for account recovery:
- Make sure the desired phone number is selected following Get a verification code (via SMS) on my phone: under Choose how to get back into your account..
- Click Continue.
- Open the SMS text message from Google that begins with Your Google verification code.
- Type the verification code form the text message on the Google Account Recovery page under Enter that code here.
- Click Continue.
- Enter the desired new password under both New password: and Re-enter password.
- Click Reset password.
No Secondary Address and Your Answer to the Security Question Does not Work?
Are you unable to reset your Gmail password, either through a secondary address or by answering your security question?- Make sure you are trying to access the right account.
- Check the account name for misspellings.
- Does the security question sound familiar?
- Contact Google with as many details that allow them to identify you as the account holder as possible.
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